Return Policy

Effective Date: 10/21/23

1. General Information

Thank you for shopping at The Pot City, Inc.! We strive to provide high-quality products and exceptional customer service. This Return Policy outlines the terms and conditions for returning items purchased from our website, www.thepotcity.com. By making a purchase, you agree to comply with and be bound by the terms stated herein.

2. Returns and Exchanges

We accept returns and exchanges within 14 days from the date of purchase. To be eligible for a return or exchange, the item must be unused, in the same condition as received, and in the original packaging.

3. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

Step 1: Contact our customer service team at info@thepotcity.com within 14 days of receiving your order. Please provide your order number, the item(s) you wish to return or exchange, and the reason for the return.
Step 2: Our customer service team will provide you with a Return Authorization (RA) number and instructions on how to return the item(s) to us.
Step 3: Pack the item(s) securely in the original packaging, include a copy of the packing slip or order confirmation email with the RA number clearly marked, and ship the package to the address provided by our customer service team.

4. Return Shipping Costs

Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping method to ensure the safe return of your item(s).

5. Refunds and Processing Time

Upon receiving and inspecting the returned item(s), we will process your refund or exchange within 5 business days. Refunds will be issued to the original method of payment. Please note that it may take additional time for your financial institution to process the refund and for it to appear in your account.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us at info@thepotcity.com within 7 days of receiving your order. We will arrange for a replacement or a refund for the damaged or defective item(s).

7. Contact Information

If you have any questions about our Return Policy, please contact us at:

Email: info@thepotcity.com

8. Changes to this Return Policy

The Pot City, Inc. reserves the right to modify or amend this Return Policy at any time without prior notice. Changes to the policy will be reflected on this page. It is your responsibility to review this Return Policy periodically for updates.

Thank you for shopping at The Pot City, Inc. We appreciate your business and value your satisfaction!

James Snider

Owner

The Pot City, Inc.

Long Island, New York